We typically provide separate cages for each pet, but we're happy to place compatible animals together if that's your preference, or if it makes them more comfortable.

For shorter trips, dogs are usually walked at the pick-up and drop-off locations. On longer journeys, we make regular stops to walk all dogs and puppies. However, we typically do not exercise cats or other animals during transport.

While we do not require proof of vaccination before travel, it is your responsibility to ensure your pets are properly protected. If we are delivering your pet to a boarding facility, they will need vaccination records, and airlines often require signed declarations from the owner. It's essential to consider the documentation requirements at the destination and provide us with any necessary paperwork.

Yes, we carry standard Public Liability and Business insurance. However, in Singapore, companion animals traveling by road or air are not individually covered for illness or loss unless the owner arranges coverage through a personal pet insurance policy. Organizations like the Liberty Insurance offer such insurance options.